The answer to this question is both yes and no. Sylvania is a brand name of lighting products, including light bulbs, fixtures, and light accessories, that is owned and operated by LEDVANCE, LLC. Philips is an international electronics company that designs, manufactures and sells lighting products, consumer electronics, as well as healthcare products. While Sylvania lighting products are sold under the Philips brand name in some countries, such as the United States, they are not the same company.
The two companies do have some similarities in product offerings. Both offer a wide range of conventional incandescent and halogen light bulbs, CFLs, LEDs and other lighting solutions for residential and commercial applications. Philips also offers a wide range of consumer electronics and healthcare products in addition to their lighting solutions.
Despite their similarities in product offerings, Sylvania and Philips are very different companies with different business models. Sylvania is solely focused on the production and sale of lighting products while Philips also has a strong presence in consumer electronics and healthcare. Additionally, while Sylvania’s distribution is mainly concentrated in North America, Philips has a global presence with a large number of sales offices worldwide.
In conclusion, while Sylvania lighting products may be sold under the Philips brand name in some countries, they are actually two separate companies offering different product lines and business models.
How do I contact Sylvania customer service
If you need to contact Sylvania customer service, there are a few ways you can do so.
For general inquiries or product information, the best way to reach out is by phone. Sylvania has a dedicated customer service line (800-544-4881) that is open Monday through Friday from 8am to 5pm EST. You can also email their customer service team at [email protected].
For product support, Sylvania’s website has a variety of helpful resources, including product manuals and FAQs. You can also submit a ticket online if you have a specific issue or question.
If you purchased your Sylvania product through an authorized retailer, you should reach out to the retailer directly for support and warranty information.
If you need to return or exchange your Sylvania product, please refer to the specific directions outlined in the return policy on the product packaging or on their website.
Finally, if you have any further questions or comments about Sylvania products or services, please contact their customer service team via phone (800-544-4881) or email ([email protected]).
How does Sylvania warranty work
Sylvania’s products come with a comprehensive warranty, giving you peace of mind when making your purchase. Sylvania’s warranty covers the majority of lighting products, including LED lamps, luminaires and drivers. The length of the warranty depends on the product type and its usage environment.
For most Sylvania lighting products, the warranty covers defects in material and workmanship for up to three years from the date of purchase. This includes parts and labor to repair or replace defective products, excluding any shipping or installation costs. If a defect occurs during the warranty period, contact Sylvania directly so they can arrange for service or replacement.
In addition to the three-year warranty on most Sylvania light fixtures, some products may also come with extended warranties. For example, Sylvania’s LED light fixtures come with a five-year limited warranty that covers defects in materials and workmanship. These extended warranties are typically only available on select products, such as certain LED luminaires and drivers.
In addition to providing coverage for defects in material and workmanship, Sylvania offers a 30-day money-back guarantee for most of its lighting products. If you are not satisfied with your purchase within 30 days of the date of purchase, you can return it for a full refund or exchange it for another product.
Sylvania’s warranty does not cover damage caused by improper installation, misuse, abuse, accidents or unauthorized repairs or modifications. In addition, it does not cover normal wear and tear or damage caused by power surges or other external factors. If your product fails outside of the warranty period due to any of these factors, you will be responsible for all repair or replacement costs.
When purchasing any Sylvania lighting product, make sure to read through the full terms and conditions of the warranty before making your purchase so that you can rest assured that your purchase is protected.
How do you reset a Sylvania
If you have a Sylvania device that is not functioning properly or has been affected by a virus, you may need to reset it. Resetting your Sylvania device can help restore it back to its original state and provide you with a fresh start. Here are the steps you need to take in order to reset your Sylvania device:
1. Locate the reset button on your Sylvania device. This is usually located on the back or bottom of the device and should be clearly labeled.
2. Press and hold the reset button for 5-10 seconds. This will initiate the reset process and will clear all data from the device.
3. After the reset process is complete, your Sylvania device will automatically restart and be restored back to its factory settings.
4. You may need to re-enter any information such as your Wi-Fi password or account details in order for your device to function properly again.
5. Once you have re-entered all of your necessary information, your Sylvania device should be running like new again!
Resetting your Sylvania device is relatively easy and can help get it functioning properly again in no time. If you ever experience any issues with your Sylvania device, we always recommend trying a reset first before seeking out additional assistance.
How do you sync a Sylvania light bulb
Syncing a Sylvania light bulb is a great way to take advantage of the convenience and energy efficiency of smart lighting. With Sylvania’s Lightify system, you can control your lights from anywhere using a smartphone or tablet. Here’s how to sync a Sylvania light bulb:
1. Download the Lightify app to your smartphone or tablet.
2. Connect your device to the same Wi-Fi network as the lightbulb.
3. Open the Lightify app and follow the instructions to create an account.
4. Once your account is created, you can search for the lightbulb in the app. When it is found, follow the instructions to add it to your list of devices.
5. Finally, click “Sync” in the app and your Sylvania light bulb should be synced with your device!
Now that your Sylvania light bulb is synced up, you can control it from anywhere using the Lightify app. You can turn it on and off remotely, dim or brighten the light, set timers and schedules, and even change the color temperature of the bulb from warm white to cool white. With all these features, you can customize your lighting experience however you like!